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Refund policy


RETURN AND REFUND POLICY

Last Updated (20th January 2025)

At Aloha, we strive to ensure that you are satisfied with your purchase and have a seamless shopping experience. While we take utmost care in preparing and delivering your orders, we understand that certain situations may require returns or refunds. This policy outlines the terms and conditions under which returns and refunds are accepted, ensuring a fair and transparent process for our valued customers.




  1. SATISFACTION GUARANTEE
  2. DAMAGED OR DEFECTIVE ITEMS
  3. RETURN AND REPLACEMENT UNDER WARRANTY
  4. HOW TO RETURN AN ITEM
  5. RETURN SHIPPING
  6. REFUNDS PROCESSING
  7. CONTACT


1. SATISFACTION GUARANTEE

At, www.alohabefree.com we uphold the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 14 days of receipt, and we will gladly provide a refund.

Eligibility

  • All products must be returned unused, unopened, and in their original packaging.
  • The return shipping charges will be reimbursed by us only if the product is found to be defective at the time of shipment or there is some shipping error on our part.
  • The maximum reimbursement for return shipping will be equal to the original shipping charge. For all other cases, the customer is responsible for return shipping costs.

2. DAMAGED OR DEFECTIVE ITEMS

We take care to ensure your order arrives in perfect condition. In the unlikely event that you receive a damaged or defective product:

  • Please contact us within 7 days of receipt with photos and a description of the issue.
  • Once the item is returned and inspected, we will either issue a refund or provide a replacement, based on your preference.
  • Refunds for damaged or defective items will include the cost of return shipping. If you are enrolled in our subscription plan, you are eligible for refunds or exchanges for any damaged products received as part of your subscription benefits

3. RETURN AND REPLACEMENT UNDER WARRANTY

To qualify for a return or replacement under warranty:

  • The product(s) must be in its original packaging and in the same condition as received.
  • Upon receiving the returned item, we will inspect it and notify you via email of the status of your return.

If approved, you will have the option to receive a replacement product or a refund.

4. HOW TO RETURN AN ITEM

To return an item, please follow these steps:

1. Obtain a Return Authorization:

  • Email us your order number and a request for a refund.

2. Ship the Item:

  • Follow the shipping instructions provided after receiving your RA ID.

  • Packages without a Return Authorization ID will not be accepted for a refund.

5. RETURN SHIPPING

After submitting a return request, we will send you a PDF of a return shipping label. Please print it out and affix it to your package.

  • For non-defective returns, you are responsible for the cost of return shipping. The cost of the return label will be deducted from your refund.
  • All shipping costs associated with exchanges are at the customer’s expense.

However, if you received a wrong, damaged, or defective item, we will correct the issue at our expense. This includes:

  • Providing a pre-paid return shipping label for the incorrect or defective item.
  • Shipping the correct replacement item (if applicable) to you at no additional cost.

Unfortunately, we cannot refund shipping costs for returns under any other circumstances.

6. REFUNDS PROCESSING

Refunds are normally processed within 5-10 business days after our warehouse receives the returned item(s) and inspects them. If subscribed to our rewards program, Honu points earned from the original purchase will be adjusted based on the refunded amount. Points redeemed for shipping or non-refundable items will not be returned.

Refund Process for Purchases Made with Credit Cards

For purchases made with a debit or credit card, it may take an additional 1-7 business days for the refund to reflect in your account, depending on your financial institution.

  • Full Refunds: The total amount paid for the product will be refunded to the same credit card used at checkout.
  • Partial Refunds: If only part of the order is refunded, the corresponding amount will be returned to your credit card.

Refund Process for Purchases Made with Honu Points

  • Full Refunds: The total amount of Honu points used for the purchase will be credited back to your rewards account.
  • Partial Refunds: For partially refunded orders, the Honu points used will be proportionally returned based on the refunded amount.

Refund Process for Purchases Made with Both Credit Cards and Honu Points

  • Credit Card Portion: The portion of the payment made with a credit card will be refunded back to the same card.
  • Points Portion: The Honu points used for the purchase will be returned to your account proportionally to the refunded amount.

Customers will receive a confirmation email once the refund has been processed. For any further questions, feel free to contact our Client Service Team.

7. CONTACT

We are here to assist with any questions or concerns you may have about this policy, your purchase, or the return process. If you need support with returns, refunds, damaged items, or any other inquiries, please contact our Client Service Team.

Email: clientservice@alohabefree.com

When reaching out to us, please include the following details to help us address your concerns efficiently:

  • Your order number
  • A brief description of your inquiry or issue
  • Photos (if applicable, for damaged or defective items)

Our team is dedicated to ensuring a smooth resolution and will respond to your email as quickly as possible.